Consumer Bill of Rights

Norris Marine subscribes to the dealer certification standards established jointly by the National Marine Manufacturers Association (NMMA) and the Marine Retailers Association of America (MRAA). These principles are established to ensure you an enjoyable boating experience. We seek to enhance that experience by providing trained, friendly employees, quality products and reliable services. As part of our desire to continuously make improvements, please let us know if we should fail on our commitment or if you do not understand any information provided to you.

Among the standards our dealership meets is adhering to a Consumer Bill of Rights. You should expect us to meet all these criteria in your interactions with us. Our promise is to satisfy your boating needs and lifestyle, including, providing you with the opportunity to address issues you may have with our products or services in a timely fashion.

 

Norris Marine Customers have a right to: 

Norris Marine Consumer Bill of Rights as a Marine Industry Certified Dealership
 

Sales: 
The assistance of a capable and knowledgeable sales consultant
Expect that all advertising and representations are truthful and factual
Full disclosure of all details, in writing, associated with a purchase
Explanation of proper usage and operation of products
Products properly prepared, inspected and tested before delivery
Delivery of new products as scheduled
Explanation of all maintenance requirements and schedules established for your product
Explanation and written copies of warranties on all products and major components

 

Service:
Explanation of maintenance/repair plans including estimated repair time and cost
Itemized list of all charges (both warranty and billable) with a thorough explanation
Prior approval of changes in repair costs or additional charges should they occur
Maintenance/repair work done right the first time by knowledgeable trained technicians
Maintenance/repair work completed when promised
Timely notices of changes in service delivery times if delays are experienced in completing repairs
Reasonable access to management to assist in decisions or explanation of costs and or procedures
Inspect replaced/damaged components upon presentation of the invoice/work order

 

Operations:
Fair, Open and honest treatment without discrimination
Respectful, professional and accurate response to all product questions and requests
Privacy and confidentially of customer records
Voice any concerns, directly with our management team, if we fail to fulfill our commitments or meet your expectations

 

This is our commitment to you. You should expect a higher standard of professionalism when working with us. Please hold us accountable to that expectation.